Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by StinkyFishClothing.

2. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it, and it must be in the original packaging with tags attached.

3. Some types of goods are exempt from being returned for a refund for hygiene reasons on items such as underwear, tights, cosmetics and body jewellery, or where they are hazardous materials or flammable liquids or gases or lighters.

4. Other types of services cannot be returned for a refund, for example, where the service begins as soon as you make the payment (e.g. handmaking bespoke products) or a gift card or gift wrapping service

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind within 14 working days.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund, as we may be able to resolve your problem to your satisfaction.

8. If you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item, and we will provide a return address. 

9. Once your return is received and inspected, we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain number of days.

10. If you haven't received a refund yet, although we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank, as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale, then it may not be eligible for a refund if you have changed your mind. If you are in any doubt, please contact us before making the purchase.